Customer Testimonials
Service was very comprehensive. Multiple issues were resolved and we are back on the road.
Bernie and the Crew did a wonderful job fixing the issue quickly with Friendly and Courteous service.
Excellent service and communication. Mike contacted me via phone call the day before my scheduled appointment to confirm. Would recommend
Efficient, reliable and excellent customer service. Have been a customer for greater than 15 years.
I needed an oil and filter change. I scheduled the appointment on line and everything was ready to go when I got there. I'm very fussy about keeping my vehicles in perfect condition and the car came out of the shop perfect - no smudges, fingerprints, marks, or any other problems. I was told by a salesman that "The Doctor" worked on it. All good! Thanks.
Glen is the best. Very responsive and helpful. Answers all questions on a timely basis and is a real problem solver.
Very accommodating getting me an appointment and rental car. Car was washed and ready to go!
Bernie, was a pleasure to work with and took her time explaining and communicating with me. Brought my vehicle in for a recurring issue that was fixed (surprisingly) without any cost.
Bernie, in service, is trustworthy and always helpful. She follows up and is accurate about cost. She makes it worthwhile to keep coming back!
Very good service. Rectified problem so far. Mike was very courteous and professional. So far 2 thumbs up
Excellent service.. Friendly, informative, and thoughtful. Kaplan does their best to help and make the experience of service comfortable.
Seamless purchase, great service! I have bought from this dealership many times and will continue to.
The staff are friendly, helpful and courteous. I had an oil change and it was completed within an hour. My vehicle was returned to me clean and fresh. Highly recommended!
Dealership was very attentive to my needs to get a quick tire repair and get me in and out in the time that was specified.
Great service - but a little expensive for the basic service procedures. All staff were extremely helpful and friendly.
Absolutely great and super easy, everything was efficient and positive. I have no complaints. Thank you
Dealer was timely and courteous on scheduled maintenance and service provided. A loaner vehicle was provided.
Great service, and car loaner always on time, car back quickly courteous service by the service department
We were given a discovery sport to use as a loaner while my RR was being serviced. My wife liked the loaner so much I worked with Laurie and Tom and bought a new 2023 discovery sport that was on the lot. They could not have been more helpful. I have bought several new Range Rovers from this dealership over the past 25 years or so. Always an outstanding experience in terms of the purchase and subsequent maintenance of the vehicles.
I always have a hood experience with the service depth. Mike being at the helm makes every thing run smoothly.
Mike Coccoli in the service department goes above and beyond helping navigate taking care of my vehicle. Very knowledgeable and takes the time to discuss your concerns. Thank you Mike! .
Always willing to help and if there is an issue, they are willing to rectify it quickly.
Great service very knowledgeable . Our salesman was awesome and personable ! Very happy with the dealership .
Very professional and personable. The sales representative treated us with the upmost respect. I will definitely continue my support for dealership
Service work is good but timeliness could be improved. They appear to be always understaffed.
Mike Coccoli from the service department was great. He was helpful, friendly and courteous and handled my needs in a professional manner. He took the time to address my issue immediately.
Mike from service is helpful, curtious, and accommodating. He takes the time to explain everything thoroughly.
Jake Kaplan provides Excellent customer service. Great dealership and staff. Purchased 2 vehicles from there and will return for the 3rd.
Tom, at Jake Kaplan's, was excellent to work with. He explained everything very clearly and answered my questions. He was very responsive and accommodating when I needed more information. My transaction was very smooth and extremely fast. I would highly recommend him and the entire team at Jake Kaplan's!
Mike was great, always friendly and provides great service! It’s the place to go for all your Land Rover needs!
The sales team at Land Rover were professional, courteous, and friendly. The sales manager, salesman, and finance manager were helpful and supportive with the purchase of my new vehicle.
The first maintenance appointment went without a hitch. Mike did an excellent job getting me in and out quickly.
Excellent service. Great experience visiting Jake Kaplan's. Highly recomended Dealership! Bernadette is very helpful
Bernie Kept me informed along the way. great communication. really need a fifteen word review, Less is more.
The team is very professional and attentive to customers needs. Will definitely recommend and be back for future purchase s
Courteous and took time to explain service. Well run service center. Very thorough . Would recommend
I have been very pleased with Bernadette every visit I’ve had at this dealership. She has been nothing short of spectacular. She’s very responsive and helpful with all of my needs. I’d say she has gone above and beyond every encounter that I’ve had with her.
Always a great experience visiting Jake Kaplan’s. The staff are always courteous and friendly. Highly recommended!
Excellent attentive service Receipt of vehicle perfect Highly recommend Dealership Will return in future purchase
I've been dealing with Jake Kaplan's since the early 1970's and recently I had my Land Rover worked on, with some great help and service from Bernie,who was above and beyond fantastic 👍 and it wouldn't be the same with out her help !
Thank you Tom & Laura for making it a Fantastic Fun & Easy way to buy my Beautiful Jaguar F Pace! I Absolutely Love it❤️! 10 Stars Jake Kaplans, you have A Wonderful Place.. Judy
The customer service was great staring from being greeted and going through the whole purchasing process with Tom and Lauren was very helpful in the finance side.
Mike was very helpful, communicative and accommodating. He made arrangements and allowed me to pick up my car after hours, which I really appreciate!
Paul, Lori, Tom and Laura are all equally fantastic to work with. Lori had been my go to for over 20 years. She is a total rock star.
The service department worked with our busy schedule to accomadate our repair within our availabilty.
Helpful, thorough, works with you and your schedule and parameters! Service is without peer! Thank you Bernie!
We’ve been customers for years and have never failed to be completely satisfied. Major kudos to Mike C.
We arrived with a potential emergency and thanks to the exceptional assistance in the service department by Bernie we left relieved and reassured!
Great experience buying a vehicle from Mike! Very knowledgeable, personable and created a comfortable no hassle atmosphere. Thanks again!
I have purchased two Land Rovers from Jake Kaplan's, and have always had a positive expereince. From sales to service, everyone has always been more than accomdating. It has been a pleasure dealing with Land Rover Warwick. I hope to return in the future.
The people go out of their way to find solutions. Specifically in the service department!
Very attentive and organized. When I arrive my loaner is ready to go and completing documents is very quick. Pickup is just as easy. All charges are explained in full and any questions are always answered.
I have had three Land Rovers and bought them all from Jake Kaplan's. I am very pleased with their service, both in sales and in service. My first service advisor, Lori Slapikas, was outstanding! She had a wealth of knowledge about my LR2, and the service she offered was great. When I bought my next two cars, Lori knew what I liked and recommended cars that have been wonderful. My current one is a Discovery Sport. (My salesman, Mike Hiraldo, gave me two good training sessions on the features of my car with an open invitation to call him ...
My experience was excellent!! Extremely professional, attentive, and accommodating to my car service needs. Exceeded my expectations!
jake kaplans has always provided me with superior service. I would never think of going to another Jaguar dealership. Simply the best!
Great service. Very Helpful and professional The communication was very good .Bernie and Lori are a great asset to Jake Kaplans'
Seamless delivery of our new vehicle. The staff was attentive, friendly and very accommodating. Would buy from here again.
Overall service and knowledge was excellent. Our salesman, Tom, was patient in answering all of questions and very knowledgeable about the Defender. Kudos to him. Our dealings with finance and the sales manager was a pleasant surprise, straightforward and honest. All in all a 5+
Great team, wonderful service, easy to get rental car for the day. Highly recommend this car
Very Helpful and professional The communication was very good .Bernie is a great asset to Jake Kaplans'
Excellent as always… staff courteous and professional…..time to bring the snacks Bach to the waiting area…
Mike kept me up-to-date with the status of my car. The people who picked up and dropped off my car were very professional.
Jake Kaplin is professional, friendly and super accommodating. Always a great experience even when stressed with car repair.
Kept me informed regarding what needed to be done to my vehicle as well as what they did. Appreciated my business. Unfortunately, it took several months for the appointment due to an apparent lack of loaner vehicles.
Took my car in early. Quick turn around. They even washed and cleaned it after replacing a tire..
Mike a Hovsep were excellent. My only complaint is that I had to wait 2 months for the appointment
I recently took my vehicle in for an issue with the charging system and rim repair. Mike Coccoli was able to get my vehicle in the next day and had all the repairs completed in 2 days. I appreciate his taking care of my issue as requested and attention to detail. Great service experience, thanks Mike.
Thank you Mike for the great service. As always you have been great and helpful.
Mike my saleperson was great to work with. He tryed his best to make us happy with our purchase.
Great service and friendly staff keeping you up to date on time frame and car profess during service
I have been buying RRs and having them serviced at Kaplans for many year, Mike, Lori and now Bernie are outstanding. I recently had a leaky windshield in my 2017 Discovery. Bernie got me in right away. A technician looked at it immediately when I arrived. I thought I would have to wait weeks for a replacement to be ordered and arrive. Instead, they happened to have one in stock. Bernie offered to have it installed immediately while I waited. The customer waiting area was very comfortable. The carpet and car interior were soaked from the leak. Bernie offered to have ...
Professional, comprehensive and easy exchange of a loaner vehicle. Service lead Mike is excellent to deal with. Technology (email and text) to confirm approval for additional work is slick!
Sales and service are exemplary! Purchase and service of my vehicle has been a pleasurable experience!!
We always have a pleasant experience at this dealership. Tom is so friendly and helpful! I would highly recommend anyone looking for a Land Rover or Jaguar stop by to see them first!
Excellent service, very happy. Mike is excellent in his position. I will be back for next service needs
We bring all three Range Rovers - 2004, 2010 and 2017 to Kaplan’s for service and we are always taken care of. Bernie is our service representative and she is great! She is always candid about wait time for parts and service, and has managed to get us in when something arises that requires immediate attention. She is great!
Like all my previous visits, I left with confidence that what was done was done well.
Both Mike and Bernie are terrific. Great communication and service. Appreciate the team at Jake Kaplan
Mike C does an excellent job and communicated each step of the way with me. Great job Mike!
Very professional and attentive. Mike went ahead and took care of my maintenance without me asking.
I really appreciate the loaner car with pick-up and delivery service. We had certain things scheduled but after evaluating the car it was determined the service was not necessary. I like the fact that they are not performing unnecessary service items. All in all, it was a painless process.
The service manager Mike was extremely helpful and thorough when discussing the service needed and describing any work our vehicle needed.
Tom Phillips was my sales person. He was very professional during the recent purchase of my new vehicle. He followed up on all my questions and requests. This was the my third purchase from Jake Kaplan and the second time working with the professional team of Tom and Lauren. Thank you.
Great Service. Mike Coccoli was very professional and great to work with. My first service was a very good experience.
Bernie in service was very attentive and communicated great with me; she accommodated my son's crazy schedule so well!
Excellent service! The entire team was very friendly and very accommodating. Will not hesitate to go back for any of my service needs! Thank you!
When I brought my car in for scheduled maintenance. The team was very friendly and easy to work with. Thanks again!
Excellent service in a very comfortable facility while I waited. All required service was done properly and explained and I was totally satisfied.
Great folks to work with. Buying experience was easy and enjoyable. Love my new Rover!
The staff was great knowledgeable easy to work with and was truly a pleasure buying my vehicle.
I have dealt with Jake Kaplan's Land Rover in Warwick for several years and I must say they go out of their way every time I go in for service. They are both professional and extremely friendly. Their prices are very fair and the service is excellent. I deal with Michael Coccoli the service manager and they don't come much better that him.
Was received promptly by Mike and work was completed faster than expected. Very accommodating experience.
Excellent service! My vehicle was ready in a timely fashion and the employees were very pleasant!
Minimal wait time, great customer service, very friendly staff, no it’s a waiting area, just great service!
Promptly attended to my problem, took my car in, advised me of the issue and how they reccomended to fix it. I was done and out quicker than expected.
Service has always been excellent. Recommendations are made base don their initial assessment and the work is completed quickly unlike other brands.
Service was excellent as usual, Mario is top notch to deal with and very pleased with how service items are listed and described. I do wish you had more loaner cars available-been a customer for some 13 years and take my LR4 and Range Rover there for service. On the two occasions this past year, I've have had to provide my own transportation to and from the dealer, which is 1/2hr+ drive from me. First occasion I was told I was not eligible for a loaner because I did not buy my vehicle there (I have been provided loaners in ...