Customer Testimonials
Great experience Mike Hiraldo was so helpful. This was the second car we purchased with Mike and will return again.
Attention to detail and excellent customer service. The valet pick up service is an excellent, stress free option for the customer that I truly appreciated.
Wonderful experience. Mike was the consummate professional - helpful, knowledgeable, thorough. He ensured the failed battery was troubleshot and replaced. Communication was solid and ongoing. Car was returned on time, running properly, and cleaned on the inside and outside. (Thank you for that too!)
All the folks I have encountered at the dealership are super nice. Everyone is attentive-and willing to help, regardless of the reason for my visit.
Staff were prompt and friendly during my service appointment. I waited at the dealership while my oil change and inspection were being performed, it was quiet and comfortable in the waiting area.
Everything was great. We definitely appreciate Mike and the entire staff. Always a great experience.
Mike Hiraldo in Sales is superb! He went above and beyond and really has a firm grasp of what the luxury car buying experience should be all about. Mike Coccoli in Service has been a pleasure to work with as well.
Solved problem so far, accommodated us expeditiously, provided loaner, washed the car in addition to service.
Mike in service is friendly, professional and excellent at his job. We appreciate all he does for us.
Mike in service is great to deal with. Scheduling my service appointments are easy to do on-line.
My service was easy to arrange, pick up and delivery on time, and all necessary work performed as expected. My car was also washed and cleaned prior to being delivered to me. Overall, a great experience.
Bernadette was super friendly, helpful, and resourceful. She, along with the employees who assisted with my vehicle were nothing short of professional!
Outstanding service . Mike does a great job communicating and following up. The service department alone would will make me buy another Range Rover .
Excellent service done quickly and efficiently. Full and complete explanations on repairs with videos. Bernie is always a delight and so helpful. Have been a customer since 2017 and have never had anything but exceptional service.
The people are nice and professional. The service was excellent. They did a great job repairing my car.
Outstanding customer service and attention to detail. Mike, Audrey,Tom, and Steve worked very well together as a team.
As usual the service crew is on the ball and very easy to work with. It's easily a 5 Star crew.
Mike was very pleasant and easy to work with. He was great at explaining the service needed and kept me informed during the day.
I've always had a good service experience. The staff communicates and responds promptly, they're informative, and courteous.
Mike Coccoli always makes my service visits seamless at Jake Kaplan’s. I appreciate his professional & courteous service each time I have an appointment scheduled.
I've been enjoying coming to Jake Kaplan's Land Rover Warwick for years!! The service from Lori, Bernie, Mike, Steve and others has been outstanding. I think Luke worked on my car yesterday (Christmas Eve Day). He and Bernie went above and beyond, recommending care that was needed and having the bandwidth to do it then. I'm so happy with the performance of my car.
The dealership provides excellent service! and their service specialists are top notch. I highly recommend
I've dealt with Jake Kaplans for 15 years and have always had an excellent experience with all departments and team members! Thank you.
Polite and exellent service listening for my needs explaining my options and give me the time to decide
Bernie is always super helpful! I arrived right when they opened and had a loaner car within 15 minutes. Service as completed quickly and I was able to pick up my vehicle the same day. Thank again
Brian was excellent, made me feel very comfortable about purchasing my new car, when I picked my car up he walked me through all the functions and paired my phone with the car, answered all my questions and told me to call him whenever I had any questions or concerns, great experience thank you
275.00 for an oil change is crazy Why is it so costly? I drive from Dartmouth MA, but no longer
Bernie was very helpful and answered all my questions in a timely manner. Would recommend the service team to anyone
I have always had the best service at this dealership. Everyone has always been so helpful and outgoing. Thank you
The service at Jake Kaplan has been fantastic. Bernie helped me on my latest visit and she was super efficient and accommodating.
My experience was initially terrible but my service coordinator turned this to a positive experience!
Our experience with Brian was outstanding! He was generous with his time and expertise, and made the whole trade-in/purchase process easy.
Bernie is the best person at service. I love dealing with her. I wouldn't work with anyone else.
I had a very nice experience having my car serviced at Jake Kaplan's Land Rover
My experience with Bernadette was fantastic! She was responsive, attentive and knowledgeable. I will definitely be taking my Range Rover here from now on. The other service advisor gentleman who was not helping me, was also pleasant as well as professional!
I have been a customer of the Jake Kaplan dealership for over 20 years. I not only love the brand but the customer service is supreme. I will be a loyal customer for many years to come
Great service, thorough evaluation of the car with videos that were sent to me. Mike did a great job of walking me through the process
Customer service is the best, Bernie and staff always are very helpful and go the every mile
I actually made a mistake and showed up a day earlier than scheduled for my service - no issue at all - Bernie took my Discovery Sport right in for its service. I was kept aware of the progress made on the service and consulted about a few additional needs for the car. Overall, the service process was easy and I left very confident that my vehicle was well cared for.
They were professional, efficient, and did an excellent job on my car. Lucas, the technician went above and beyond to ensure I was satisfied with the repair.
Great service and very knowledgable staff. Communication and follow ups were seamless. Highly recommend this dealership and their service center.
Mike did a great job taking care of our service. Communicated with me, made sure we were comfortable with the service work and the timeline. Great job overall.
Excellent service and prompt response to the problem with constant updates on the status of the repairs
From beginning to end, the process was seamless and even enjoyable. Everyone I met was extremely friendly. I’ve never had such a great experience purchasing a new vehicle.
Mike was very helpful and knowledgable. The work was done in a timely manner also.
Mike and his team are excellent. Always go above and beyond. They're a pleasure to deal with.
Service was completed in a reasonable amount of time. Bernie kept me informed about the progress of the service and called to get the ok about a service the car needed but I hadn't requested. I appreciated the communication and I am pleased with the quality of the work.
Very easy to work with. Caren was able to get us the color combination I wanted!
Cory was a delight to work with !!!!!!!!!! I was upset that they didn't take my certified bank check I had to wait for a clearing !!!! not good business for dealership and I wasn't a new customer !!!!! manager was also good !!!!! c Kanabis
My first experience with JKLR Service and I couldn't be more pleased. The staff is most capable and accommodating. Special thanks to Mike Coccoli, who keeps it all together!
excellent, Mike was great to work with. Kept me updated on the work being done & provided a loan car to keep me on the road
The purchase of this new vehicle was a terrific experience . All of the employees I dealt with were extremely professional and knowledgeable.
The purchase experience was courteous and professional from start to finish. The general manager and sales associate Brian and the finance director Steven made this process seamless and without stress.
Brian, our salesman was very well versed in the car we were interested in and worked with us to get the car we wanted.
Great experience! Paul and his team made my purchase comfortable and easy. Very satisfied with my purchase.
Great experience with Bernie, et al. I had an issue with my loaner car because my auto carrier is Progressive but Bernie quickly assisted with an alternative rental from Enterprise. Someone gave me a ride and he was very pleasant too! Communication regarding my car was great and my car was tuned up with ease. Keep up the good work everyone!!
Mike Hiraldo was awesome to work with in Warwick. Sonny Singh in Norwood was patient and so helpful in finding the best car for me
I am totally satisfied With my experience at Jake Kaplan’s. I ordered my vehicle several months ago and it arrived early and met all my expectations. Brian Chevalier, from sales, did an outstanding job in arranging all the details to make things go smoothly. I love my vehicle and could not be happier.
Jake Kaplan Warwick continues to provide great service. Bernie is exceptional - her communication is key with service and she is also beyond accommodating and a pleasure to do business with.
I have serviced our Land Rovery Discovery HSE for over 4 years with Jake Kaplan. Service Representative Bernie has provided the utmost in professionalism and customer service. She represents Land Rover in the beat way with her attention to detail and care for the Land Rover owner! We return for repeat service because we trust she will take care of us.
Brian Chevalier was great! Just a great buying experience all around. Highly recommend to anyone car shopping.
Always an easy personalized experience delivered by Mike and the team. I appreciate the quality of the loaner vehicle as well
Best car buying experience ever. Salesperson was very professional and knowledgeable. Will defiantly recommend to all my friends and relatives.
Excellent service as usual from Mike C. & all other staff members, while my vehicle was being serviced.
I went in for my 21,000 mile service and it was a great experience. No one likes paying for maintenance but it’s obviously important. I appreciate that Land Rover Warwick gives me a loaner vehicle while they work on mine. They informed me of everything while it was being worked on, and cleaned the car for me as well.
Warning light went on for coolant. Immediate reaction. Great service. Very attentive to our needs.
I just had my annual service on the F Type. Mike and the team took great care of the service, and I was in and out in about an hour.
Dropped my car off to have a new key synched. The last time my car was in for service someone damaged the key and simply sent it back. Bernie ordered a new key and had some issues I had with the car's drive fixed and finally got the keyless entry working after 2 years. Even washed the car. What a difference the little things make. Bernie is always a pleasure to work with.
Bernie is great to work with. Service was fast. Car looked great and runs even better.
They worked to get my car in and serviced in a timely manner and did a great job.
Always a great experience at Land Rover Warwick. The Techs, Service advisors and Parts staff are second to none
My car sat at kaplins for almost 2 months after an electrical problem from an automobile accident. Mike had an attitude and when I questioned why my vehicle wasn’t in perfect condition after paying them claimed “I never ordered it”. His manager was rude and accused me of claiming “fraudulent” activity on my vehicle repairs. I was not only insulted and offended, but victimized by a lead facility member of this dealership. My futures business with Land Rover will be in Norwood MA.
Great service ! Mike was a pleasure to work with and made the process smooth. He was responsive and we are enjoying our new vehicle
Always the best service every time I come in and seeing the same advisors is great. Bernie always makes sure to listen to my needs and explains everything well. This is the only dealership I have been to where I don’t mind coming because I know I am not going to coerced into some service I don’t need.
Bernie and Lori are outstanding, and, apart from loving my Discovery Sport Landrover, Lori, and her service personal are one of the key reasons I have bought 3 cars from this dealership over the years. They have been unwaveringly attentive, friendly, and knowledgable. I look forward to seeing them during my service visits. (This was not my experience at a prior dealership where I felt like an impersonal number.) Lori has helped me out in several emergencies over the years. And both Bernie and Lori were wonderfully accommodating when recently I got a flat tire. They replaced it pronto, and that ... Read More DealerRater - Jul 31, 2024
Bernie, my service rep, gets 5 stars for her great customer service. Very professional and went out of her way to get me a loaner when my “will wait” appointment turned into an all day repair job. Although Bernie gets 5 stars, I cannot give the dealership 5 stars because I think having to wait over 30 days for a simple oil change without a loaner is unacceptable, I have had my vehicle serviced 3 other times, and it is always at least a 30 day wait for an appointment. Not good enough for the price we pay for these vehicles!
Make C scheduled and made sure the H422 vapor purge recall and RI inspection was completed on time.
The most pleasant dealership I have been to in a long time. Everyone there is always so polite and helpful. Definitely an 5 star dealership
Bernadette and her crew managed the service to my Land Rover in a professional and efficient manner. I was able to have a loaner car...which is a great plus for my busy schedule. The detailing of the vehicle is spectacular as well! Bernadette is the BEST. Bea Spires
do not ever buy a land rover ever my land rover discovery sport hse has a light checking light i did try to make an appointment guess they are taking new costumers so what king of service is this i will advice DO NOT BUY a land rover ever again this company sucks they will lat you stuck it do sucks
Bernadette was outstanding. She let me know from start to finish what my vehicle needed and explained it in full detail and made sure it was ready and retuned to me quickly. I’ve had other advisors there but she is the best!
Bernie was great, had my vehicle expedited and back on the road in 48 hrs.
As usual excellent service from Kaplan's, both in the scheduling and the quality of service.
I have had the pleasure of owning Range Rovers for over 30 years and have always purchased them from this dealership and the owners, sales staff and service people the best I have ever dealt with, and I buy a lot of cars, they still run the business the way Mr. Kaplan.
Bernie was great - thanks! I’ll be back when my car needs additional repairs in the future!
Everyone was very pleasant, courteous, and absolutely wonderful to my puppy. I realize it’s not the norm and they made him feel right at home.
Micheal Coccia is the best!!! Your sales guys suck! Pompous attitudes, they wouldn’t survive in a pre COVID auto sales environment!
Bernie is excellent and very pleasant and they did a great job. They always treat me right.
By far the best Top notch service great communication-great accomodating vallet service experience outstanding
Very friendly and prompt on schedule requests appiontment was done in a timely manner. would recommend this dealer to friends and relatives!
Outstanding service Very responsive to problem Timely repair Best of all Bernie and also Mike really care They have both been there for me when neede And service is always well performed
Mike is the best, communicates well and always takes pride and care in what he does! Thank you Mike...
Top notch service from Mike and the team at Jake Kaplan’s Land Rover Warwick.
Mike was very accommodating and great at addressing my issue. Mike was able to get a resolution to my issue right away, and was both very professional and timely.
I was informed at all times what was going on with the car, and was happy with the service I received
Great service department and very accommodating. Mike is the best and always so helpful and friendly!
Bernie was terrific and my car was fixed in no time! The issues were more complicated than I had expected but she did a great job explaining everything and getting my car back and running.
J. Kaplan's offered a great selection of Defenders, one of which met my requirements. From the very first minute I was treated to a completely professional, knowledgeable and helpful, sales and service staff. I cannot suggest any meaningful improvements to a completely positive visit. All my questions were answered, and I subsequently purchased a vehicle. Brian demonstrated an extensive product knowledge and is a tremendous asset for the Kaplan sales team.
Bernie is extremely helpful and professional. She is always very helpful and knowledgable. Help her out and hire more drivers.
Excellent experience as usual, loaner car always available for me which is a must have with my business. Always a pleasure to work with Bernie or mike.