Customer Testimonials

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DealerRater Jun 29, 2022

I have purchased two Land Rovers from Jake Kaplan's, and have always had a positive expereince. From sales to service, everyone has always been more than accomdating. It has been a pleasure dealing with Land Rover Warwick. I hope to return in the future.

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DealerRater Jun 16, 2022

The people go out of their way to find solutions. Specifically in the service department!

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DealerRater Jun 15, 2022

Very attentive and organized. When I arrive my loaner is ready to go and completing documents is very quick. Pickup is just as easy. All charges are explained in full and any questions are always answered.

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DealerRater Jun 13, 2022

I have had three Land Rovers and bought them all from Jake Kaplan's. I am very pleased with their service, both in sales and in service. My first service advisor, Lori Slapikas, was outstanding! She had a wealth of knowledge about my LR2, and the service she offered was great. When I bought my next two cars, Lori knew what I liked and recommended cars that have been wonderful. My current one is a Discovery Sport. (My salesman, Mike Hiraldo, gave me two good training sessions on the features of my car with an open invitation to call him ...

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DealerRater Jun 1, 2022

My experience was excellent!! Extremely professional, attentive, and accommodating to my car service needs. Exceeded my expectations!

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DealerRater May 31, 2022

jake kaplans has always provided me with superior service. I would never think of going to another Jaguar dealership. Simply the best!

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DealerRater May 24, 2022

Great service. Very Helpful and professional The communication was very good .Bernie and Lori are a great asset to Jake Kaplans'

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DealerRater May 18, 2022

Seamless delivery of our new vehicle. The staff was attentive, friendly and very accommodating. Would buy from here again.

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DealerRater May 14, 2022

Overall service and knowledge was excellent. Our salesman, Tom, was patient in answering all of questions and very knowledgeable about the Defender. Kudos to him. Our dealings with finance and the sales manager was a pleasant surprise, straightforward and honest. All in all a 5+

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DealerRater May 12, 2022

Great team, wonderful service, easy to get rental car for the day. Highly recommend this car

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DealerRater Apr 28, 2022

Very Helpful and professional The communication was very good .Bernie is a great asset to Jake Kaplans'

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DealerRater Apr 23, 2022

Excellent as always… staff courteous and professional…..time to bring the snacks Bach to the waiting area…

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DealerRater Apr 18, 2022

Mike kept me up-to-date with the status of my car. The people who picked up and dropped off my car were very professional.

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DealerRater Apr 16, 2022

Jake Kaplin is professional, friendly and super accommodating. Always a great experience even when stressed with car repair.

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DealerRater Apr 15, 2022

Kept me informed regarding what needed to be done to my vehicle as well as what they did. Appreciated my business. Unfortunately, it took several months for the appointment due to an apparent lack of loaner vehicles.

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DealerRater Apr 13, 2022

Took my car in early. Quick turn around. They even washed and cleaned it after replacing a tire..

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DealerRater Apr 10, 2022

Mike a Hovsep were excellent. My only complaint is that I had to wait 2 months for the appointment

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DealerRater Apr 7, 2022

I recently took my vehicle in for an issue with the charging system and rim repair. Mike Coccoli was able to get my vehicle in the next day and had all the repairs completed in 2 days. I appreciate his taking care of my issue as requested and attention to detail. Great service experience, thanks Mike.

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DealerRater Apr 7, 2022

Thank you Mike for the great service. As always you have been great and helpful.

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DealerRater Apr 2, 2022

Mike my saleperson was great to work with. He tryed his best to make us happy with our purchase.

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DealerRater Mar 26, 2022

Great service and friendly staff keeping you up to date on time frame and car profess during service

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DealerRater Mar 19, 2022

I have been buying RRs and having them serviced at Kaplans for many year, Mike, Lori and now Bernie are outstanding. I recently had a leaky windshield in my 2017 Discovery. Bernie got me in right away. A technician looked at it immediately when I arrived. I thought I would have to wait weeks for a replacement to be ordered and arrive. Instead, they happened to have one in stock. Bernie offered to have it installed immediately while I waited. The customer waiting area was very comfortable. The carpet and car interior were soaked from the leak. Bernie offered to have ...

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DealerRater Mar 18, 2022

Professional, comprehensive and easy exchange of a loaner vehicle. Service lead Mike is excellent to deal with. Technology (email and text) to confirm approval for additional work is slick!

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DealerRater Mar 11, 2022

Sales and service are exemplary! Purchase and service of my vehicle has been a pleasurable experience!!

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DealerRater Mar 11, 2022

We always have a pleasant experience at this dealership. Tom is so friendly and helpful! I would highly recommend anyone looking for a Land Rover or Jaguar stop by to see them first!

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DealerRater Mar 2, 2022

Excellent service, very happy. Mike is excellent in his position. I will be back for next service needs

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DealerRater Feb 28, 2022

We bring all three Range Rovers - 2004, 2010 and 2017 to Kaplan’s for service and we are always taken care of. Bernie is our service representative and she is great! She is always candid about wait time for parts and service, and has managed to get us in when something arises that requires immediate attention. She is great!

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DealerRater Feb 26, 2022

Like all my previous visits, I left with confidence that what was done was done well.

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DealerRater Feb 21, 2022

Both Mike and Bernie are terrific. Great communication and service. Appreciate the team at Jake Kaplan

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DealerRater Feb 19, 2022

Mike C does an excellent job and communicated each step of the way with me. Great job Mike!

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DealerRater Feb 18, 2022

Very professional and attentive. Mike went ahead and took care of my maintenance without me asking.

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DealerRater Feb 11, 2022

I really appreciate the loaner car with pick-up and delivery service. We had certain things scheduled but after evaluating the car it was determined the service was not necessary. I like the fact that they are not performing unnecessary service items. All in all, it was a painless process.

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DealerRater Feb 10, 2022

The service manager Mike was extremely helpful and thorough when discussing the service needed and describing any work our vehicle needed.

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DealerRater Jan 23, 2022

Tom Phillips was my sales person. He was very professional during the recent purchase of my new vehicle. He followed up on all my questions and requests. This was the my third purchase from Jake Kaplan and the second time working with the professional team of Tom and Lauren. Thank you.

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DealerRater Jan 22, 2022

Great Service. Mike Coccoli was very professional and great to work with. My first service was a very good experience.

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DealerRater Jan 13, 2022

Bernie in service was very attentive and communicated great with me; she accommodated my son's crazy schedule so well!

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DealerRater Jan 7, 2022

Excellent service! The entire team was very friendly and very accommodating. Will not hesitate to go back for any of my service needs! Thank you!

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DealerRater Jan 6, 2022

When I brought my car in for scheduled maintenance. The team was very friendly and easy to work with. Thanks again!

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DealerRater Jan 6, 2022

Excellent service in a very comfortable facility while I waited. All required service was done properly and explained and I was totally satisfied.

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DealerRater Jan 5, 2022

Great folks to work with. Buying experience was easy and enjoyable. Love my new Rover!

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DealerRater Jan 1, 2022

The staff was great knowledgeable easy to work with and was truly a pleasure buying my vehicle.

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DealerRater Dec 9, 2021

I have dealt with Jake Kaplan's Land Rover in Warwick for several years and I must say they go out of their way every time I go in for service. They are both professional and extremely friendly. Their prices are very fair and the service is excellent. I deal with Michael Coccoli the service manager and they don't come much better that him.

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DealerRater Dec 1, 2021

Was received promptly by Mike and work was completed faster than expected. Very accommodating experience.

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DealerRater Nov 30, 2021

Excellent service! My vehicle was ready in a timely fashion and the employees were very pleasant!

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DealerRater Nov 23, 2021

Minimal wait time, great customer service, very friendly staff, no it’s a waiting area, just great service!

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DealerRater Nov 16, 2021

Promptly attended to my problem, took my car in, advised me of the issue and how they reccomended to fix it. I was done and out quicker than expected.

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DealerRater Nov 9, 2021

Service has always been excellent. Recommendations are made base don their initial assessment and the work is completed quickly unlike other brands.

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DealerRater Nov 4, 2021

Service was excellent as usual, Mario is top notch to deal with and very pleased with how service items are listed and described. I do wish you had more loaner cars available-been a customer for some 13 years and take my LR4 and Range Rover there for service. On the two occasions this past year, I've have had to provide my own transportation to and from the dealer, which is 1/2hr+ drive from me. First occasion I was told I was not eligible for a loaner because I did not buy my vehicle there (I have been provided loaners in ...

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DealerRater Oct 25, 2021

Always an outstanding customer experience. Prompt turnaround, excellent service and I love the fact that they perform a thorough courtesy wash on my vehicle.

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DealerRater Oct 7, 2021

Mike took great care of me. I had an ongoing issue with my battery. Mike corrected it, and did it very quickly. Best service I have had from Land Rover. I will be back because of Mike.

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DealerRater Oct 5, 2021

Smooth transition from my vehicle to the loaner vehicle and back the next day. Service department went above and beyond by cleaning my vehicle inside and out before returning it to me.

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DealerRater Sep 22, 2021

I just bought a Discovery Sport. It's the third Land Rover I've purchased from Jake Kaplans. I absolutely love this dealership and my Land Rovers. Lori Slapikas, the service manager, knowing my preferences over the years, personally recommended this car. She is one of the key reasons I didn't even want to look elsewhere. I've consistently received outstanding and prompt service from her over the years. She is dedicated, deeply knowledgable about Land Rovers, and I trust her completely. She is a lovely person to know. Mario, my current service partner, is a delight to work. ...

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DealerRater Sep 14, 2021

Called problem with tire and was able to get fit into busy service schedule same day service, problem solved !

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DealerRater Sep 9, 2021

Tom and Lauren were great. Explained pros and cons of choosing the vehicle. They weren’t pushy or overbearing when it came to settling on buying. Excellent experience all around.

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DealerRater Sep 1, 2021

VIP treatment. First Class Facility Staff was very helpful. Very relaxing, friendly environment. I will definitely return to Jake Kaplans for my next vehicle purchase.

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DealerRater Aug 13, 2021

Great service all the way around. I was very happy and pleased with my experience. I look forward to my next service appointment. Keep up the great work

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DealerRater Aug 11, 2021

Best Dealer experience we ever had. Glen and Brian were so helpful and kind. Even though it was a pre-owned vehicle, they treated us as if it were brand new with after care. We made a ten hour round trip, and it was worth every minute of it!

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DealerRater Aug 11, 2021

From the time we agreed on a price, it was an effortless process. Thoroughly enjoyed the experience. Made the whole day quite enjoyable while purchasing my vehicle.

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DealerRater Aug 7, 2021

Very good I have always had a good experience when I go ti Jake Kaplan dealership.this time it was just basic ,oil change lube filters .They also checked my brakes to see were I stand . They were ok at this time.

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DealerRater Aug 7, 2021

Mike Hiraldo truly delivers when it comes to customer service. He’s knowledgeable, patient, empathetic and made my car buying experience seamless. Thanks to Mike and Lauren Fitzgerald, I’m driving my dream car!

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DealerRater Aug 6, 2021

The sales guide, Mike Hiraldo is a pleasure and so easy to work with. Due to the far distance, as I am in Illinois, I bought used 2020 Lexus GX460 without seeing the car in person and Mike made so easy. He held several video calls and went through all the details from the time the car was traded into the time the car was shipped to Illinois. Mike is always on top of my text message responses and phone call returns. He does follow up in every question in a short time period. Despite the car was shipped, he delivered ...

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DealerRater Aug 5, 2021

first experience with warwick dealership, service. dealership/service was responsive and thorough. addressed exactly what was concern and got it addressed quickly. i'd definitely recommend to others!

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DealerRater Aug 4, 2021

Great experience buying my 2021 Range Rover. My salesperson Michael is extremely knowledgeable and delivered on everything he promised. Would definitely recommend Michael and Lauren and the team at Kaplan if you want to work with only the best.

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DealerRater Aug 1, 2021

No one compares to Jake Kaplan. Best of everything from sales to services have worked with Jake Kaplan for 15 years and wouldn’t go anywhere else

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DealerRater Jul 29, 2021

I had a problem with my battery. I took the car there and the service department was able to squeeze me in while I waited to fix the problem. I was very appreciative of the speed and quality of their service.

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DealerRater Jul 12, 2021

Picked up a Jaguar a week or so ago, and the staff at Jake Kaplan's couldn't have been more gracious or made the process any easier. Tom Phillips was polite and exceptionally patient throughout a long afternoon and I really appreciate the courtesy they showed us. Easy to see why everyone thinks so highly of them.

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DealerRater Jul 8, 2021

I Have always appreciated this dealership.Everyone is knowledgeable and courteous know matter what the issue.I’m please to feel part of the Kaplan family. Thank You always

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DealerRater Jul 2, 2021

3 years ago we purchased a Jaguar. We just traded in for a low miles Range Rover. Tom always treats us right, that plus the service dept. is why we keep coming back.

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DealerRater Jul 2, 2021

Mike is always helpful and accurate, he gets me in and out quickly for service. There's never an issue with loaner vehicles, and everyone is always friendly.

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DealerRater Jul 2, 2021

Incredibly friendly, easy to work with. Very satisfied with the entire experience

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DealerRater Jun 30, 2021

I am very happy with your service it was a pleasure talking to the people there I will return for next service. Thank you 😃😃

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DealerRater Jun 24, 2021

Glen S. Is the reason i keep coming back very professional.Mike in service went out of his way to accommodate! Respectfully Robert DeLuca

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DealerRater Jun 22, 2021

The experience was top notch. Tom was excellent. I would recommend to others.

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DealerRater Jun 11, 2021

Excellent communication. Pickup and delivery on time.... as were emails, phone calls and texts. This was for regular service and no extras were added on. Very happy!

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DealerRater Jun 11, 2021

Would recommend working with Glen and the team. I purchased a 2018 Range Rover Sport and drives great. Will enjoy driving this car for a long time to come.

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DealerRater Jun 9, 2021

A world class experience. This is what buy a car should be like. I would strongly recommend this dealership to anyone in the market for a new car

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DealerRater Jun 4, 2021

Outstanding dealership. They treat customers very well. An important part of the experience of owning a luxury brand is the experience of the purchase and subsequent service. This dealership knows how to make this experience special.

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DealerRater Jun 4, 2021

All of my issues were addressed completely. I was provided with a loaner car, and they washed and vacuumed my car after the service. Very pleased...

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DealerRater Jun 2, 2021

We bought our Land Rover from Jake Kaplan’s love the car! This recently went in for regular service. The scheduling was easy and convenient! Mike, our service rep was extremely helpful and communicated all the particulars. We are very happy with Mike and the dealership.

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DealerRater May 30, 2021

Tom Phillips was a pleasure to work with in locating a Velar in my color choice with the extras that were important to me ! My husband had no intention of buying a Velar until he saw the beautiful midnight blue one in the showroom without feeling the pressure of purchasing Tom immediate answered all his questions to make a great purchase experience! We purchased 2 Velars in the same week ! Very satisfied

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DealerRater May 30, 2021

No nonsense salesman (Tom) who is very knowledgeable about the vehicles, understands his customer, and ensured that delivery was smooth and on time. Dealership is top notch, a true luxury brand experience; I literally decided to come back to JLR vehicles so that I could be back at this dealership.

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DealerRater May 29, 2021

Tom Phillips is excellent! We leased for the first time - he was so helpful and everything went smoothly!! We highly recommend working with him!! VG

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DealerRater May 17, 2021

Was a very smooth transaction with great service and prompt delivery of vehicle. Our sales guide Tom was very knowledgeable about the vehicle and the features.

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DealerRater May 14, 2021

Mike Hiraldo (sales) provide excellent service, feedback and color. Was responsive and diligent. Never tried the hard sell and was open and honest answering every question.

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DealerRater May 14, 2021

Mike was the best !!! He helped and made sure I was satisfied and everything I needed was done. Great service! Thank you so much Mike!

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DealerRater May 13, 2021

We really like this dealership!!!!!! Our salesman Glenn is THE BEST!!!! He’s very helpful..... anytime I’ve had to call him for anything , he’s quick to answer!!!!! This is our second Rover...... we love the truck!! But I have to say the service there is NO.1!!! Our Thanks to Glenn for all his help!!!! We WILL be back!!!!!!!

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DealerRater May 12, 2021

Mike was great to work with. He had strong knowledge of all the vehicles on the lot to help us get into the right car to fit our lifestyle. Top notch service from beginning to end!

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DealerRater May 11, 2021

They are always courteous, professional, and pleasant to work with!!! It is always a pleasure to go there!!! They make you feel comfortable and valued as a customer!

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DealerRater May 10, 2021

Best dealership visit ever! ZERO sales pressure was such a breath of fresh air. We got a great trade in price and a beautiful new vehicle at a fabulous price to accommodate our growing family needs. I highly recommend Mike Hiraldo as your sales specialist. He was very respectful, honest, knowledgeable and personable. We would work with him again in a heartbeat! Thank you again, Mike.

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DealerRater May 9, 2021

Both Mike and Tommy were always willing to helps ND answer all my questions. Tommy did a fabulous job going over all the features in the car

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DealerRater May 6, 2021

Mike is TOP NOTCH always accommodating and goes OUT OF HIS WAY Excellent employee Weatger it is a service or a little question he always has time

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DealerRater May 6, 2021

As always it was terrific working with Mike! Got me in and out quickly, communicated with me clearly, and set me up in a nice loaner. Seamless and smooth.

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DealerRater May 4, 2021

I’ve been a little disappointed of late in Land Rover but my recent experience restored my faith. New addition Mario Jack was a professional.

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DealerRater Apr 23, 2021

Worst parts department on the country the manager Tod do not even bothers to take a call from a long time customer that he knows who he is and do not want to correct two wrong orders. left 3 messages! 2 weeks pass and do not even get an answer.

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DealerRater Apr 13, 2021

It was an absolute pleasure to work with Mike H and Lauren! The process of purchasing a vehicle is daunting but they made it easy and even enjoyable! I highly suggest this dealership for anyone looking to make a purchase

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DealerRater Apr 10, 2021

This is our second vehicle that we got from this dealership and We had an excellent experience from Michael the salesman and Paul the sales manager Thank you guys

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DealerRater Apr 9, 2021

So far I’ve worked with Glen (sales), Barbara (service, no longer works there), and Mario. All three have been a pleasure to work with. Service team is good at getting me in and out seamlessly.

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Cars Sep 21, 2018

I’ve purchased a lot of vehicles and have never had a better experience than I did with the team at Jake Kaplan’s. My salesperson Brian was extremely friendly and answered all my questions. He wasn’t pushy at all. He introduced me to the GM Chris, who spend time with me going through the particulars of leasing and was extremely helpful hammering out the details. We actually laughed and had fun buying a car! Thanks also to Dan who did a great job explaining the paperwork and registration process. It went very smooth. I don’t usually do ...

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Cars Jun 25, 2018

purchased a 2018 Range Rover Velar. I test drove 5 different models over 3 hours. Sales person was extremely patient and helpful. I did not feel pressured at all. The car was spotless when I took delivery the next day. Awesome experience!


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