Customer Testimonials
Service was completed in a reasonable amount of time. Bernie kept me informed about the progress of the service and called to get the ok about a service the car needed but I hadn't requested. I appreciated the communication and I am pleased with the quality of the work.
Very easy to work with. Caren was able to get us the color combination I wanted!
Cory was a delight to work with !!!!!!!!!! I was upset that they didn't take my certified bank check I had to wait for a clearing !!!! not good business for dealership and I wasn't a new customer !!!!! manager was also good !!!!! c Kanabis
My first experience with JKLR Service and I couldn't be more pleased. The staff is most capable and accommodating. Special thanks to Mike Coccoli, who keeps it all together!
excellent, Mike was great to work with. Kept me updated on the work being done & provided a loan car to keep me on the road
The purchase of this new vehicle was a terrific experience . All of the employees I dealt with were extremely professional and knowledgeable.
The purchase experience was courteous and professional from start to finish. The general manager and sales associate Brian and the finance director Steven made this process seamless and without stress.
Brian, our salesman was very well versed in the car we were interested in and worked with us to get the car we wanted.
Great experience! Paul and his team made my purchase comfortable and easy. Very satisfied with my purchase.
Great experience with Bernie, et al. I had an issue with my loaner car because my auto carrier is Progressive but Bernie quickly assisted with an alternative rental from Enterprise. Someone gave me a ride and he was very pleasant too! Communication regarding my car was great and my car was tuned up with ease. Keep up the good work everyone!!
Mike Hiraldo was awesome to work with in Warwick. Sonny Singh in Norwood was patient and so helpful in finding the best car for me
I am totally satisfied With my experience at Jake Kaplan’s. I ordered my vehicle several months ago and it arrived early and met all my expectations. Brian Chevalier, from sales, did an outstanding job in arranging all the details to make things go smoothly. I love my vehicle and could not be happier.
Jake Kaplan Warwick continues to provide great service. Bernie is exceptional - her communication is key with service and she is also beyond accommodating and a pleasure to do business with.
I have serviced our Land Rovery Discovery HSE for over 4 years with Jake Kaplan. Service Representative Bernie has provided the utmost in professionalism and customer service. She represents Land Rover in the beat way with her attention to detail and care for the Land Rover owner! We return for repeat service because we trust she will take care of us.
Brian Chevalier was great! Just a great buying experience all around. Highly recommend to anyone car shopping.
Always an easy personalized experience delivered by Mike and the team. I appreciate the quality of the loaner vehicle as well
Best car buying experience ever. Salesperson was very professional and knowledgeable. Will defiantly recommend to all my friends and relatives.
Excellent service as usual from Mike C. & all other staff members, while my vehicle was being serviced.
I went in for my 21,000 mile service and it was a great experience. No one likes paying for maintenance but it’s obviously important. I appreciate that Land Rover Warwick gives me a loaner vehicle while they work on mine. They informed me of everything while it was being worked on, and cleaned the car for me as well.
Warning light went on for coolant. Immediate reaction. Great service. Very attentive to our needs.
I just had my annual service on the F Type. Mike and the team took great care of the service, and I was in and out in about an hour.
Dropped my car off to have a new key synched. The last time my car was in for service someone damaged the key and simply sent it back. Bernie ordered a new key and had some issues I had with the car's drive fixed and finally got the keyless entry working after 2 years. Even washed the car. What a difference the little things make. Bernie is always a pleasure to work with.
Bernie is great to work with. Service was fast. Car looked great and runs even better.
They worked to get my car in and serviced in a timely manner and did a great job.
Always a great experience at Land Rover Warwick. The Techs, Service advisors and Parts staff are second to none
My car sat at kaplins for almost 2 months after an electrical problem from an automobile accident. Mike had an attitude and when I questioned why my vehicle wasn’t in perfect condition after paying them claimed “I never ordered it”. His manager was rude and accused me of claiming “fraudulent” activity on my vehicle repairs. I was not only insulted and offended, but victimized by a lead facility member of this dealership. My futures business with Land Rover will be in Norwood MA.
Great service ! Mike was a pleasure to work with and made the process smooth. He was responsive and we are enjoying our new vehicle
Always the best service every time I come in and seeing the same advisors is great. Bernie always makes sure to listen to my needs and explains everything well. This is the only dealership I have been to where I don’t mind coming because I know I am not going to coerced into some service I don’t need.
Bernie and Lori are outstanding, and, apart from loving my Discovery Sport Landrover, Lori, and her service personal are one of the key reasons I have bought 3 cars from this dealership over the years. They have been unwaveringly attentive, friendly, and knowledgable. I look forward to seeing them during my service visits. (This was not my experience at a prior dealership where I felt like an impersonal number.) Lori has helped me out in several emergencies over the years. And both Bernie and Lori were wonderfully accommodating when recently I got a flat tire. They replaced it pronto, and that ...
Bernie, my service rep, gets 5 stars for her great customer service. Very professional and went out of her way to get me a loaner when my “will wait” appointment turned into an all day repair job. Although Bernie gets 5 stars, I cannot give the dealership 5 stars because I think having to wait over 30 days for a simple oil change without a loaner is unacceptable, I have had my vehicle serviced 3 other times, and it is always at least a 30 day wait for an appointment. Not good enough for the price we pay for these vehicles!
Make C scheduled and made sure the H422 vapor purge recall and RI inspection was completed on time.
The most pleasant dealership I have been to in a long time. Everyone there is always so polite and helpful. Definitely an 5 star dealership
Bernadette and her crew managed the service to my Land Rover in a professional and efficient manner. I was able to have a loaner car...which is a great plus for my busy schedule. The detailing of the vehicle is spectacular as well! Bernadette is the BEST. Bea Spires
do not ever buy a land rover ever my land rover discovery sport hse has a light checking light i did try to make an appointment guess they are taking new costumers so what king of service is this i will advice DO NOT BUY a land rover ever again this company sucks they will lat you stuck it do sucks
Bernadette was outstanding. She let me know from start to finish what my vehicle needed and explained it in full detail and made sure it was ready and retuned to me quickly. I’ve had other advisors there but she is the best!
Bernie was great, had my vehicle expedited and back on the road in 48 hrs.
As usual excellent service from Kaplan's, both in the scheduling and the quality of service.
I have had the pleasure of owning Range Rovers for over 30 years and have always purchased them from this dealership and the owners, sales staff and service people the best I have ever dealt with, and I buy a lot of cars, they still run the business the way Mr. Kaplan.
Bernie was great - thanks! I’ll be back when my car needs additional repairs in the future!
Everyone was very pleasant, courteous, and absolutely wonderful to my puppy. I realize it’s not the norm and they made him feel right at home.
Micheal Coccia is the best!!! Your sales guys suck! Pompous attitudes, they wouldn’t survive in a pre COVID auto sales environment!
Bernie is excellent and very pleasant and they did a great job. They always treat me right.
By far the best Top notch service great communication-great accomodating vallet service experience outstanding
Very friendly and prompt on schedule requests appiontment was done in a timely manner. would recommend this dealer to friends and relatives!
Outstanding service Very responsive to problem Timely repair Best of all Bernie and also Mike really care They have both been there for me when neede And service is always well performed
Mike is the best, communicates well and always takes pride and care in what he does! Thank you Mike...
Top notch service from Mike and the team at Jake Kaplan’s Land Rover Warwick.
Mike was very accommodating and great at addressing my issue. Mike was able to get a resolution to my issue right away, and was both very professional and timely.
I was informed at all times what was going on with the car, and was happy with the service I received
Great service department and very accommodating. Mike is the best and always so helpful and friendly!
Bernie was terrific and my car was fixed in no time! The issues were more complicated than I had expected but she did a great job explaining everything and getting my car back and running.
J. Kaplan's offered a great selection of Defenders, one of which met my requirements. From the very first minute I was treated to a completely professional, knowledgeable and helpful, sales and service staff. I cannot suggest any meaningful improvements to a completely positive visit. All my questions were answered, and I subsequently purchased a vehicle. Brian demonstrated an extensive product knowledge and is a tremendous asset for the Kaplan sales team.
Bernie is extremely helpful and professional. She is always very helpful and knowledgable. Help her out and hire more drivers.
Excellent experience as usual, loaner car always available for me which is a must have with my business. Always a pleasure to work with Bernie or mike.
Clear communications and ability to discuss what services and when should be done. would like the car cleaned as part of the service (i did spend $4000)
An excellent overall experience, although a bit of a wait to get an appointment. Thank you!
Quick service in and out. fixed recall, topped off all fluids and Cleaned and vacuumed. Much appreciated
They were extremely helpful preforming a recall on my Defender. And they washed my car as well. All in all, they did an awesome job.
Bernie was prompt with follow up to ensure my questions were answered and I was satisfied with the service provided.
Always a pleasure working with Mike Coccoli! Very thorough & top notch communication. Whatever you pay him is not enough!
Always a great customer service visit! Prices on Pirelli Tires were very competitive to the market. Service is always great at Land Rover Warwick! Thank you-
I've had 9 Jaguars, many of them serviced at Jake Kaplan's (both Norwood and Warwick). Bernie Capra is a STAR. Knows what she's doing, communicates extremely well, and makes customer satisfaction her goal. (PS, I'm also a fan of George Knifing.) Thank you, Bernie, George and Jake Kaplan's.
I had a great experience at Land Rover Warwick, and would highly recommend it to friends/family. I worked with Glen in Sales and he was awesome, never pressured me into buying or pushed me into anything. He gave me honest feedback and was very helpful throughout the whole process. Eric in finance was also helpful in getting me a better interest rate with one of their creditors.
Very pleased with both sales and service side of dealership as well as road side assistance.
Everyone is always pleasant and professional. I am always pleased with the service. The staff goes above and beyond to get what needs to be done done.
Service was very comprehensive. Multiple issues were resolved and we are back on the road.
Bernie and the Crew did a wonderful job fixing the issue quickly with Friendly and Courteous service.
Excellent service and communication. Mike contacted me via phone call the day before my scheduled appointment to confirm. Would recommend
Efficient, reliable and excellent customer service. Have been a customer for greater than 15 years.
I needed an oil and filter change. I scheduled the appointment on line and everything was ready to go when I got there. I'm very fussy about keeping my vehicles in perfect condition and the car came out of the shop perfect - no smudges, fingerprints, marks, or any other problems. I was told by a salesman that "The Doctor" worked on it. All good! Thanks.
Glen is the best. Very responsive and helpful. Answers all questions on a timely basis and is a real problem solver.
Very accommodating getting me an appointment and rental car. Car was washed and ready to go!
Bernie, was a pleasure to work with and took her time explaining and communicating with me. Brought my vehicle in for a recurring issue that was fixed (surprisingly) without any cost.
Bernie, in service, is trustworthy and always helpful. She follows up and is accurate about cost. She makes it worthwhile to keep coming back!
Be mindful of your personal belongings when having your vehicle serviced here. I had my Range Rover Sport in for a windshield repair. My mobile phone holder that was attached to the windshield as well as my iPhone charger were both removed from the vehicle during service and were not returned.
Very good service. Rectified problem so far. Mike was very courteous and professional. So far 2 thumbs up
Excellent service.. Friendly, informative, and thoughtful. Kaplan does their best to help and make the experience of service comfortable.
Seamless purchase, great service! I have bought from this dealership many times and will continue to.
The staff are friendly, helpful and courteous. I had an oil change and it was completed within an hour. My vehicle was returned to me clean and fresh. Highly recommended!
Dealership was very attentive to my needs to get a quick tire repair and get me in and out in the time that was specified.
Great service - but a little expensive for the basic service procedures. All staff were extremely helpful and friendly.
Absolutely great and super easy, everything was efficient and positive. I have no complaints. Thank you
Dealer was timely and courteous on scheduled maintenance and service provided. A loaner vehicle was provided.
Great service, and car loaner always on time, car back quickly courteous service by the service department
We were given a discovery sport to use as a loaner while my RR was being serviced. My wife liked the loaner so much I worked with Laurie and Tom and bought a new 2023 discovery sport that was on the lot. They could not have been more helpful. I have bought several new Range Rovers from this dealership over the past 25 years or so. Always an outstanding experience in terms of the purchase and subsequent maintenance of the vehicles.
I always have a hood experience with the service depth. Mike being at the helm makes every thing run smoothly.
Mike Coccoli in the service department goes above and beyond helping navigate taking care of my vehicle. Very knowledgeable and takes the time to discuss your concerns. Thank you Mike! .
Always willing to help and if there is an issue, they are willing to rectify it quickly.
Great service very knowledgeable . Our salesman was awesome and personable ! Very happy with the dealership .
Very professional and personable. The sales representative treated us with the upmost respect. I will definitely continue my support for dealership
Service work is good but timeliness could be improved. They appear to be always understaffed.
Mike Coccoli from the service department was great. He was helpful, friendly and courteous and handled my needs in a professional manner. He took the time to address my issue immediately.
Mike from service is helpful, curtious, and accommodating. He takes the time to explain everything thoroughly.
Jake Kaplan provides Excellent customer service. Great dealership and staff. Purchased 2 vehicles from there and will return for the 3rd.
Tom, at Jake Kaplan's, was excellent to work with. He explained everything very clearly and answered my questions. He was very responsive and accommodating when I needed more information. My transaction was very smooth and extremely fast. I would highly recommend him and the entire team at Jake Kaplan's!
Mike was great, always friendly and provides great service! It’s the place to go for all your Land Rover needs!
The sales team at Land Rover were professional, courteous, and friendly. The sales manager, salesman, and finance manager were helpful and supportive with the purchase of my new vehicle.
The first maintenance appointment went without a hitch. Mike did an excellent job getting me in and out quickly.
Excellent service. Great experience visiting Jake Kaplan's. Highly recomended Dealership! Bernadette is very helpful
Bernie Kept me informed along the way. great communication. really need a fifteen word review, Less is more.